Customer Service Advocate

Job Summary

Providing first-level problem resolution, the full-time Customer Service Advocate will assist members, providers, and brokers with inquiries related to product information, benefits, claims resolution, eligibility, and billing in a remote call center environment.

Key responsibilities

• Respond to inquiries via telephone, gathering information and resolving issues based on policies and procedures
• Educate customers on product utilization and limitations, interpreting contractual language as needed
• Maintain accurate customer records and document interactions according to departmental procedures

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Familiarity with medical or insurance terminology is preferred
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills