Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for resolving inquiries and issues for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries accurately and timely
• Mitigates complaints to resolve issues during the initial contact
• Documents member and provider information for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience necessary
• Preferred experience in multitasking using multiple systems and programs
• Fluency in Spanish, Chinese, or Russian is highly preferred