Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.

Key Responsibilities

• Assess and research routine inquiries, initiating corrective actions as needed
• Mitigate complaints to resolve issues during initial contact
• Document member or provider communications for quality tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Continuous learning or on-the-job training may be necessary