Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide customer support in a remote environment.

Key Responsibilities

• Responds accurately and courteously to customer inquiries via various communication channels
• Processes adjustments and coordinates with other departments to resolve customer issues
• Maintains records of customer feedback and recommends changes to management

Required Qualifications

• High School Diploma or equivalent
• Basic computer operating skills and ability to work with standard office equipment
• Preferred: Associate's Degree
• Preferred: 2 years of customer service or call center experience
• Preferred: Knowledge of word processing, spreadsheet, and database software