Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide prompt and accurate responses to customer inquiries.

Key Responsibilities

• Respond to customer inquiries via various channels and document interactions accurately
• Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as necessary
• Provide feedback to management regarding customer needs and maintain records on complaints and suggestions for process improvements

Required Qualifications

• High School Diploma or equivalent
• Basic computer operating skills and familiarity with standard office equipment
• Preferred: Associate Degree
• Preferred: 2 years of customer service or call center experience
• Preferred: Knowledge of word processing, spreadsheet, and database software