Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II to provide customer support in a remote setting.

Key Responsibilities

• Respond to customer inquiries accurately and courteously through various communication channels
• Initiate adjustments and coordinate with departments to resolve customer issues
• Document customer interactions and provide feedback to management regarding customer needs and complaints

Required Qualifications

• High School Diploma or equivalent
• 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience
• Basic computer operating skills and ability to operate standard office equipment
• Ability to handle confidential or sensitive information with discretion
• Ability to learn and operate multiple computer systems effectively