Customer Service Advocate

Job Summary

A company is looking for a Customer Service Benefit Advocate - National Remote.

Key Responsibilities:

• Respond to and resolve customer service inquiries and issues on the first call
• Guide and educate customers about health care benefits and assist with plan selection
• Contact care providers to assist customers with appointment scheduling and internal connections

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of customer service experience
• Experience with computer and Windows PC applications
• Ability to work flexible shift schedules during normal business hours, including occasional overtime and weekends