Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II who will resolve routine inquiries and concerns for members and providers.

Key Responsibilities

• Assess and research routine inquiries, initiating corrective actions as needed
• Mitigate complaints to resolve issues during the initial contact
• Provide support on various inquiries to ensure high-quality customer service

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience in a contact center environment is preferred
• Must comply with quality standards and regulations