Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I who will serve as the first-line advocate for members and providers.

Key Responsibilities

• Responds to routine inquiries, requests, and concerns from members and providers in a timely manner
• Mitigates complaints by resolving issues during the initial contact
• Documents all communications and maintains adherence to quality standards and compliance policies

Required Qualifications and Education

• High School diploma or GED is required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs simultaneously