Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and provider inquiries, ensuring timely and accurate support
• Mitigates complaints by resolving issues during the initial contact
• Maintains performance standards and documents communications for quality tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience with multitasking across multiple systems preferred