Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate, Remote.

Key Responsibilities

• Assist 50-70 individuals daily with healthcare-related inquiries, including PCPs, medications, appointments, and benefits
• Navigate multiple web-based systems while providing exceptional customer service
• Participate in a 5-week intensive orientation and ongoing training to enhance skills

Required Qualifications

• High School Diploma; Bachelor's degree is a plus
• At least one year of experience in insurance operations
• Proficient in using various web-based systems
• Experience in healthcare or insurance is preferred
• Background in social work or behavioral health is beneficial