Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and provider inquiries in a timely manner
• Mitigates complaints to resolve issues during initial contact
• Documents communications and maintains performance standards in a contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position, little or no previous experience needed
• Preferred experience in multitasking with multiple systems and programs