Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Responds to routine member and/or provider inquiries, requests, and concerns accurately and timely
• Mitigates complaints to resolve issues during initial contact
• Documents member or provider information and communications for quality tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs simultaneously