Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers accurately and timely
• Mitigates complaints to resolve issues during initial contact
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience with multitasking using multiple systems and programs preferred
• Ability to adhere to quality standards and compliance regulations
• Willingness to perform other duties as assigned