Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints and serves as the front-line resolution advocate for various inquiries
• Documents all communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience interacting and multitasking using multiple systems preferred
• Ability to work in a high-paced contact center environment
• Knowledge of quality standards and compliance regulations is a plus