Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide support for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints and serves as the front-line resolution advocate for inquiries
• Documents communications and maintains performance standards in a high-paced environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience necessary
• Preferred experience in multitasking using multiple systems and programs