Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.

Key Responsibilities

• Assess and research member and provider inquiries to determine causes and initiate corrective actions
• Mitigate and prevent complaints from escalating by resolving issues during initial contact
• Document all communications and maintain performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship