Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Responds accurately and courteously to customer inquiries through various channels
• Processes inquiries and coordinates with departments to resolve customer issues
• Maintains records on customer feedback and suggests improvements to management

Required Qualifications

• High School Diploma or equivalent
• Basic computer operating skills and familiarity with office equipment
• Ability to handle high-stress situations
• Two years of customer service or call center experience preferred
• Knowledge of word processing, spreadsheet, and database software preferred