Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Provide front-line support to clients via phone, email, and live chat across various platforms
• Troubleshoot technical and service-related issues and deliver accurate solutions
• Conduct client training and collaborate with cross-functional teams to resolve client issues

Required Qualifications

• Associate's degree or equivalent work experience; bachelor's degree preferred
• 1-2 years of experience in client service, customer support, or technical helpdesk
• Experience with CRM/ticketing systems such as Zendesk
• Comfortable troubleshooting and explaining technical issues to non-technical users
• High-speed internet and a dedicated home office space