Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Responds accurately, timely, and courteously to customer inquiries via various communication methods
• Initiates adjustments and performs research to resolve customer inquiries, coordinating with other departments as needed
• Maintains records on customer feedback and complaints, providing recommendations for improvements to management

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Preferred Associate Degree
• 2 years of customer service or call center experience preferred
• Basic computer operating skills and familiarity with standard office equipment required
• Knowledge of word processing, spreadsheet, and database software preferred