Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II to provide support for member and provider inquiries.

Key Responsibilities

• Resolve routine inquiries and issues for members and providers through various communication channels
• Document member and provider interactions for quality and performance tracking
• Maintain performance and quality standards based on established contact center metrics

Required Qualifications

• High School diploma or GED is required
• 1-2 years of related experience is required
• Vocational or technical education may be preferred
• Experience in a contact center environment is preferred
• Bilingual in Spanish is highly preferred