Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Provide accurate and timely responses to customer inquiries through various communication channels
• Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as necessary
• Maintain records of customer feedback and complaints, and recommend process improvements to management

Required Qualifications

• High School Diploma or equivalent
• Basic computer operating skills and familiarity with standard office equipment
• Preferred: Associate Degree
• Preferred: 2 years of customer service or call center experience
• Preferred: Knowledge of word processing, spreadsheet, and database software