Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to assist customers with their health benefits inquiries.

Key Responsibilities:

• Respond to and resolve customer service inquiries and issues on the first call
• Guide and educate customers on health care topics and benefit plan options
• Assist customers in scheduling appointments and navigating online resources

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Experience with Windows PC applications and navigating complex systems
• Ability to work full-time, Monday - Friday, including occasional overtime