Customer Service Advocate

Job Summary

A company is looking for a Member Advocate - Customer Service Representative.

Key Responsibilities

• Receive, research, document, and resolve inbound inquiries efficiently and accurately
• Process high volume, time-sensitive transactions while maintaining detailed documentation
• Meet or exceed call center performance metrics, ensuring accurate processing of activities

Required Qualifications

• One to three (1-3) years of customer service experience preferred
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn and retain new skills
• Experience in conveying complex messages and policy details clearly and empathetically