Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Provider Services.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries and concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated by resolving issues during the initial contact
• Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Preferred experience interacting and multitasking using multiple systems and programs
• Call center experience strongly preferred
• Completion of 6-8 weeks call center training is required