Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to resolve inquiries and provide support to members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints to prevent escalation and resolves basic issues at initial contact
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Experience with multitasking using multiple systems and programs preferred