Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I who will serve as the first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints to prevent escalation and resolves basic problems through effective communication
• Maintains performance standards and documents all communications for quality tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs