Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for member and provider inquiries.

Key Responsibilities

• Respond to routine member and provider inquiries, requests, and concerns accurately and timely
• Mitigate complaints to resolve issues during the initial contact
• Document all communications and maintain performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Bilingual in Spanish and English highly preferred
• Experience with multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship