Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries and concerns in a timely manner
• Mitigates complaints to resolve issues during the initial contact
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking across multiple systems and programs