Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide support and resolve inquiries for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries, ensuring timely and accurate support
• Mitigates complaints by resolving issues during the initial contact
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications, Training, and Education

• High School diploma or GED required
• Entry-level position; little or no previous experience required
• Preferred experience in multitasking using multiple systems and programs
• Must be authorized to work in the U.S. without employment-based visa sponsorship
• Ability to work remotely with flexible shifts starting between 8:00am and 10:30am EST