Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate IV to resolve complex issues for members or providers.

Key Responsibilities

• Assess and research customer service needs, initiating corrective actions as necessary
• Provide guidance and information to resolve complex inquiries from members or providers
• Document customer interactions and collaborate with training teams to develop quality assurance materials

Required Qualifications

• High School diploma or GED required
• 4+ years of related experience required
• Vocational or technical education may be preferred
• Continuous learning education may be required
• Experience in a high-paced contact center environment is beneficial