Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on consumer and commercial billing issues and complaints
• Identifies solutions to billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications, Training, and Education

• Experience in customer service or billing support roles
• Ability to analyze and resolve complex billing issues
• Proficiency in negotiation and conflict resolution
• Familiarity with billing systems and processes
• High school diploma or equivalent; further education preferred