Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries and concerns accurately and timely
• Mitigates complaints to resolve issues during initial contact and serves as a front-line resolution advocate
• Documents communications and maintains performance standards based on established contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking using multiple systems and programs simultaneously