Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide support for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Resolves basic issues and prevents escalation by providing accurate information and support
• Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in multitasking with multiple systems and programs
• Ability to adhere to quality standards and compliance regulations
• Experience in customer service or contact center environments is a plus