Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate III to resolve complex issues for members or providers.

Key Responsibilities

• Assess and research customer service needs, initiating corrective actions as necessary
• Provide support and guidance on complex member or provider issues to ensure high-quality service
• Document customer information and communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• 2 - 4 years of related experience required
• May require vocational or technical education in addition to prior work experience
• Ability to work Monday-Friday, 8:00am-5:00pm CST
• Must be authorized to work in the U.S. without employment-based visa sponsorship