Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for resolving inquiries and issues for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries in a timely manner
• Mitigates complaints by resolving issues during the initial contact
• Documents all communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience in a call center or healthcare setting preferred
• Proficiency with Microsoft Suite is highly preferred
• Ability to multitask using multiple systems and programs simultaneously preferred