Customer Service Advocate

Job Summary

Working remotely within the Eastern, Central, or Mountain Time Zone, the full-time Customer Service Advocate will manage customer inquiries regarding health benefits, assist with enrollment, and guide clients through healthcare options while handling 50-70 calls daily.

Key responsibilities:

• Respond to and resolve customer service inquiries on the first call, identifying the type of assistance needed
• Educate customers on consumer-driven healthcare topics to help them select the best benefit plans
• Assist customers in navigating online resources and contact care providers for appointment scheduling

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service or call center experience
• Experience with Windows PC applications and the ability to learn new computer systems
• Ability to work full-time, Monday - Friday, with flexibility for occasional overtime and weekends