Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time Customer Service Advocate will manage communications via phone, written correspondence, and in-person interactions while working remotely after an initial training period in Columbia, SC.

Key responsibilities

• Respond accurately and timely to customer inquiries, documenting all interactions
• Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as needed
• Provide feedback to management on customer needs and assist with process improvements

Required qualifications

• High School Diploma or equivalent
• Basic computer operating skills and proficiency with standard office equipment
• Strong customer service skills and ability to handle high-stress situations
• Ability to learn and operate multiple computer systems effectively
• Excellent verbal and written communication skills