Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time remote Customer Service Advocate will manage telephone, written, and web inquiries, ensuring effective customer relations while coordinating with other departments to resolve issues.

Key responsibilities

• Respond accurately and timely to customer inquiries, documenting all interactions
• Initiate adjustments and conduct research to resolve customer issues, collaborating with other departments as necessary
• Maintain records of customer feedback and complaints, providing management with recommendations for process improvements

Required qualifications

• High School Diploma or equivalent
• Ability to handle high-stress situations and exercise good judgment
• Strong customer service skills with the ability to learn and operate multiple computer systems
• Excellent verbal and written communication skills
• Basic computer operating skills and familiarity with standard office equipment