Customer Service Advocate

Job Summary

Working remotely on a full-time basis, the Customer Service Advocate will manage customer inquiries related to health benefits, assist with enrollment in plans, and guide users in navigating digital platforms while handling 50-70 calls daily.

Key responsibilities:

• Respond to and resolve customer service inquiries on the first call regarding benefits, eligibility, and claims
• Educate customers on consumer-driven health care topics and assist them in selecting appropriate benefit plans
• Contact care providers on behalf of customers to facilitate appointment scheduling and specialist connections

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in customer service
• Proficient in Microsoft Office Suite and experienced with Windows PCs
• Ability to work full-time (40 hours/week) during scheduled business hours, including potential overtime and weekends