Customer Service Advocate

Job Summary

Providing first-level problem resolution, the full-time Customer Service Advocate will answer inquiries from members, providers, and brokers regarding product information, benefits, and claims while working remotely.

Key responsibilities

• Resolve member, provider, and broker inquiries via telephone by gathering and researching information
• Educate customers on product knowledge and contractual provisions to ensure understanding of benefits and limitations
• Maintain accurate customer records and document all interactions according to departmental procedures

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred
• Demonstrated skills in PC navigation and data entry
• Ability to effectively communicate and provide positive customer service