Customer Service Advocate
Job Summary
Working remotely in the Eastern, Central, or Mountain Time Zone, the full-time Customer Service Advocate will manage customer inquiries related to health benefits, assist with enrollment in plans, and educate customers on navigating health care options while handling 50-70 calls daily.
Key responsibilities
- Respond to and resolve customer service inquiries and issues on the first call, identifying the type of assistance needed
- Guide customers on consumer-driven health care topics to help them select the best benefit plans and maximize their health plan value
- Assist customers in scheduling appointments with care providers and navigating UnitedHealth Group websites
Required qualifications
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service or call center experience
- Experience with Windows PCs and the ability to navigate and learn complex computer systems
- Ability to work full-time, 40 hours per week, with flexibility for 8-hour shifts during business hours
Complete Job Description
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