Customer Service Advocate
Job Summary
Working remotely from New Mexico or Kentucky, the full-time Customer Service Advocate will manage customer inquiries regarding health benefits, assist with enrollment, and guide clients through digital resources while handling 50-70 calls daily.
Key responsibilities
- Respond to and resolve customer service inquiries on the first call, identifying the assistance needed regarding benefits, eligibility, and claims
- Educate customers on consumer-driven health care topics to help them select the best benefit plans and providers
- Assist customers with appointment scheduling and navigating online resources to promote self-sufficiency
Required qualifications
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 2+ years of customer service or relevant experience in analyzing and solving issues
- Experience with Windows PCs and ability to navigate complex computer systems
- Availability to work full-time (40 hours/week) Monday - Friday with flexibility for 8-hour shifts
Complete Job Description
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