Customer Service Advocate

Job Summary

To support the billing department, the full-time Customer Service Advocate will manage incoming calls, emails, and written correspondence regarding hospital and physician billing inquiries, with the potential for remote work after six months of training.

Key responsibilities:

• Answer incoming calls promptly and provide courteous assistance to patients regarding billing questions
• Educate patients on reimbursement issues and follow up as needed to resolve concerns
• Maintain accurate patient information and coordinate with other departments to address complex billing issues

Required qualifications:

• High School diploma or equivalent
• Minimum of one year experience with third-party billing in a physician's office or hospital preferred
• Prior clerical and PC experience, including typing and use of office equipment
• Ability to speak, read, and write in English