Customer Service Advocate
Job Summary
Seeking a dedicated Customer Service Advocate, the full-time position based in Galway, Ireland will manage complex customer issues, support sales activities, and ensure timely resolution of escalations while working in a hybrid environment.
Key responsibilities
- Act as an escalation point for complex customer issues and support sales activities
- Coordinate with cross-functional teams to remove blockers and improve customer experience
- Prepare and validate quotes, confirming product configurations, pricing, and lead times
Required qualifications
- Minimum of 2 years' customer service experience, preferably in the high technology industry
- Knowledge of Oracle, CRM systems, and data analysis tools
- Proficient in MS Office applications, including Word, Excel, and PowerPoint
- Ability to effectively communicate in English; additional languages are advantageous
- Previous experience with Salesforce preferred
Complete Job Description
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