Customer Service Advocate
Job Summary
Working remotely in Indiana, the full-time Customer Service Advocate will respond to customer inquiries regarding benefits, eligibility, and claims, while guiding clients through health care options and assisting with appointment scheduling.
Key responsibilities:
- Resolve customer service inquiries on the first call by identifying the assistance needed
- Educate customers on consumer-driven health care topics to help them select benefit plans and providers
- Assist customers in navigating online resources and encourage self-sufficiency
Required qualifications:
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of phone-based customer service or call center experience
- Experience with Windows PCs and ability to navigate complex computer systems
- Availability to work full-time, Monday through Friday, with potential for overtime and weekend shifts during peak periods
Complete Job Description
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