Customer Service Advocate I

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Respond to customer inquiries accurately and courteously through various channels
• Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as needed
• Provide feedback to management on customer needs and maintain accurate records of complaints and comments

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• Preferred Associate Degree
• 2 years of customer service or call center experience preferred
• Basic computer operating skills and familiarity with standard office equipment