Customer Service Advocate II

Location: Remote

Compensation: Hourly

Reviewed: Mon, Dec 15, 2025

This job expires in: 9 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

Reaches out to members and/or providers for educational or informational purposes
Serves as the front-line support on various member and/or provider inquiries
Documents information for quality and performance tracking through CRM applications

Required Qualifications

High School diploma or GED required
1 - 2 years of related experience required
Experience in a contact center environment preferred
May require vocational or technical education in addition to prior work experience
Bilingual (English/Spanish) is strongly preferred

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