Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

• Conducts outbound calls to members and providers for educational and informational support
• Escalates calls when providers cannot resolve issues and serves as front-line support for inquiries
• Documents call details and maintains compliance with quality standards and policies

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Must be authorized to work in the U.S. without visa sponsorship