Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

• Reaches out to members and/or providers for educational or informational purposes
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Documents information for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience required
• Experience in a contact center environment preferred
• May require vocational or technical education in addition to prior work experience
• Additional on-the-job training or continuous learning education may be required